Our aim here at TGC is to always provide a high-quality service for all our customers but we recognise that things unfortunately do go wrong occasionally.
We take all complaints we receive seriously and aim to resolve all our customers’ problems promptly (within the terms of current regulations and product availability).
We recommend that the sooner you bring any concerns to our attention the sooner we can resolve it.
TGC will always endeavour to comply fully with the terms and conditions of our contractual agreement as we appreciate and value all our customers.
On receipt of your complaint (whether received by telephone, letter, email or fax) the matters raised will be investigated by our Customer Services Department and allocated to the most appropriate department to address the issues.
The complaints handling procedure
Our office is available to take your enquiries:
Monday to Friday 09:00 to 17.00 hours; and Saturday 09.00 to 12.00 hours – contact details are below.
TGC feel that keeping our customers informed is vital and have in place a monitoring system to check progress.
Action we will take:
- Acknowledge your complaint promptly.
- Advise you clearly who is investigating your complaint and provide you with a contact address and telephone number.
- Carry out a thorough investigation into the matters you have raised and instigate action.
- Ensure that all correspondence is in clear English.
- Maintain contact until completion of our contractual agreement.
We aim to resolve all issues (as per our terms and conditions) within 8 weeks.
Contact Details
Customer Services Telephone: 01268 799337
TGC Home Improvements Ltd Email: [email protected]
69 Olive Avenue
Leigh-on-Sea, Essex
SS9 3PU
