TGC Privacy Policy (GDPR Compliant)

Introduction

TGC is committed to protecting the privacy and personal data of all individuals in accordance with the General Data Protection Regulation (GDPR). This privacy policy explains how we collect, use, and protect personal data in accordance with the GDPR.

Definitions For the purpose of this policy:

  • “Personal data” means any information relating to an identified or identifiable natural person;
  • “Processing” means any operation or set of operations which is performed on personal data or on sets of personal data;
  • “Data controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data;
  • “Data processor” means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the data controller;

Data Controller

The data controller of personal data processed in connection with the use of TGC’s services is TGC Home Improvements Limited. located at 69 Olive Avenue, Leigh-on-Sea, Essex, SS9 3PU.

Types of Personal Data We Collect

The types of personal data that we collect and process include:

  • Contact information such as name, email address, postal address and telephone number;
  • Usage information such as the pages viewed, the dates and times of visits and the devices used to access our services;
  • Location information if location services have been enabled on your device;
  • Cookies and other tracking technologies to collect information about your use of our services, including your browser type and version, time zone setting and operating system.

Purposes of Processing Personal Data We process personal data for the following purposes:

  • To provide, maintain, and improve our services;
  • To communicate with you about our services and respond to your enquiries;
  • To protect our services and our users, including to enforce our policies and comply with legal obligations.

Legal Basis for Processing Personal Data

The legal basis for processing personal data is based on consent given by the individual at the time of collection. In some cases, processing may be necessary for the performance of a contract with the individual, or to comply with a legal obligation.

Data Retention

We retain personal data for as long as necessary to provide our services or as required by law.

Data Sharing

We do not sell or share personal data with third parties, except as required by law. We may share personal data with data processors who provide services on our behalf, such as hosting and maintenance, email delivery and customer support.

Data Security

We take appropriate technical and organisational measures to protect personal data from unauthorised or accidental access, alteration, disclosure, or destruction.

Your Rights

Under the GDPR, individuals have the following rights:

  • The right to access their personal data;
  • The right to rectify any inaccuracies in their personal data;
  • The right to request erasure of their personal data;
  • The right to restrict or object to processing of their personal data;
  • The right to data portability;
  • The right to withdraw consent for processing of personal data.

Changes to Our Privacy Policy

We may update this privacy policy from time to time to reflect changes in our services or legal requirements. If we make significant changes, we will notify you through our services or by email.

Contact Information

If you have any questions about this privacy policy or our privacy practices, please contact us at 01268 799337.

Effective Date: February 1, 2023.